Goods
What if my goods are faulty?
We supply all our products in good faith, occasionally problems do happen and we will of course try to sort the problem out. E-mail us at customerservices@gear4yourcar.com with a brief note of what is wrong. We will get back to you with instructions on how we will resolve the matter.
What if my chosen goods are out of stock?
In the unlikely event we are waiting for stocks from our many suppliers around the world. We will hold your order, and endeavour to get the goods to you as fast as possible, normally 7-10 working days. If delivery will be more than 10 days we will email you with an anticipated date.
What do I do if the goods are damaged when they arrive?
Either refuse delivery of the goods or sign the carriers paperwork stating that the goods are damaged and contact us immediately. You can email us at customerservices@gear4yourcar.com or telephone us on 0844 800 3057.
I have received some of my order but not all of it?
Sometimes due the nature of the order it may be packed in more than one box, and they can arrive at different times or it is possible one or more items were out of stock, therefore we have sent all available items and the remainder will be backordered for you. Some items are delivered direct from the supplier /manufacturer and may arrive separately.
Are my goods guaranteed?
Yes they carry the manufacturer's 12-month guarantee unless stated otherwise. Consumer's statutory rights are not affected.
NOTE: We accept no liability for any other costs what so ever that may arise as a result of purchasing, using or fitting products we have supplied. You should satisfy yourself that you or a competent person has fitted or attached the product correctly in accordance with the manufactures instructions (If Supplied) All the items we supply are sold on the basis of a DIY fit. Furthermore we accept no liability for any damage/s that may occur as a result of using any of our products.
Returns
How do I return something if I've received a damaged or defective part, the wrong item or I am not happy with my order?
The following steps will ensure a smooth return:
- Please contact our sales team, we will then issue a returns authorisation number and arrange collection of the goods.
- Re-pack the items securely with the original packaging
What other information shall I send with any returned goods?
Please send us a note with your name and address and the order number, this can be found on the dispatch note that was with the parcel.
Miscellaneous
Why didn't I receive an e-mail confirmation of my order?
If you typed your e-mail address incorrectly, for example .co.uk when it should be .com or you have put www. In front of the e-mail address (e mails do not have www.) or it may be your e-mail provider has run out of mailbox room for your account.
Why can't I login?
Login user names and passwords are case-sensitive, so you must be sure to type exactly the same combination of upper and lower case characters as you did when you initially entered them. In case you've forgotten your password, visit our Forgotton Password page. To learn more, click on "My Account" which can be found on all pages within the Webstore.
Can I change a payment method after submitting an order?
No. Once you have selected credit card and submitted your order, the method cannot be changed.
Is it safe to pay by credit card online?
Yes, all payments are taken via a secure payment gateway provided by WorldPay.
How will my personal information be used?
Gear4yourcar ltd is committed to protecting your privacy. Information we collect from you is used to process orders and to ensure the best online shopping experience. We will never pass on your details to a third party.
Why is my shopping cart empty?
Your browser could be configured to not accept "cookies" you may wish to change your settings to allow cookies.
How can I change a recently submitted order?
Once an order is submitted, it is electronically transferred and as it quickly moves into processing and cannot be changed.
Is the information listed on gear4yourcar.com 100% accurate?
Although we check our information very carefully before adding a product to our website, an occasional error may occur. Therefore, we reserve the right to correct any inaccurate information and are not responsible for typographical errors.
Why haven't you answered my question on this page?
We have tried to cover everything.... but it is possible you have a question we have not even considered, simply e-mail us at customerservices@gear4yourcar.com and we will endeavour to answer your question.